1) Store introduction

Welcome to Royal Cats Store, specializing in providing supplies, accessories and food for cats, dogs and birds. We aim to provide a safe, easy and reliable shopping experience.

2) Acceptance of the terms

By using this website or completing a purchase, you agree to be bound by this policy and all its terms and conditions. If you do not agree, please do not use this website.

3) Eligibility for use

• The user must be an adult (18 years or older) or under the supervision of a parent or guardian.
• The user is obligated to provide correct and accurate information when registering or completing the application.

4) Orders and Payment

• All orders are subject to availability and approval policy.
• The store has the right to cancel any order in case of a price error or product unavailability, with notification to the customer and refund of the amount paid if applicable.
• The order is approved after the payment process is completed or confirmed according to the chosen payment method.

5) Prices and offers

• Prices shown include VAT (if applicable) unless otherwise stated.
• The store reserves the right to modify prices or offers at any time without prior notice, while adhering to the approved prices for confirmed orders.

6) Illicit use

Using the site for any illegal purpose, misusing the content, attempting to hack the site, or affecting its performance is prohibited.

7) Intellectual Property

All content (texts, images, logos, designs) is owned by Royal Cuts Store and may not be copied or reused without prior written permission.

8) Determining responsibility

The store is not liable for any damages resulting from misuse of the products or failure to follow the instructions for use. The customer is responsible for selecting the appropriate product for their pet.

9) Policy Amendments

The store reserves the right to update or modify the usage policy at any time, and the updated version will be posted on this page.

Second: Privacy Policy

1) Information gathering

We may collect the following information:

• full name
• Mobile number
• e-mail
• Delivery address
• Payment information (via authorized payment service providers)

This is to complete orders and improve the shopping experience.

2) Using the information

Your data is used for the following purposes:

• Order processing and shipping completion.
• Contacting you regarding requests or offers.
• Improving our services and user experience.
• Compliance with legal requirements, if any.

3) Data protection

We are committed to protecting customer data and will not share it with any third party except:

• Shipping companies to deliver orders.
• Payment service providers to complete financial transactions.
• Official authorities upon formal request.

We also implement appropriate security measures to protect information from unauthorized access.

4) Cookies

The website may use cookies to improve browsing experience and analyze performance, and the user can disable them through the browser settings.

5) Information retention

We retain customer data for as long as necessary to accomplish the purposes mentioned above or as required by applicable regulations.

6) User rights

The customer is entitled to:

• He requested access to his personal data.
• Request to modify or update his data.
• He requested that his data be deleted (unless there is a legal obligation to retain it).

7) Contact us

For any inquiries regarding the terms of use or privacy policy, you can contact customer service via WhatsApp.

At Royal Cats, we are committed to building a relationship based on trust and transparency with our customers, and we always strive to provide the best, safest, and most comfortable shopping experience for you and your pet lovers.